SHIPPING & RETURNS
MADE TO ORDER. MADE FOR YOU.
ART REJECT products are made to order. That means we don't keep a warehouse full of stuff nobody asked for. When you place an order, your items are produced specifically for you.
This approach helps us reduce unnecessary inventory and waste. It also means production takes a little longer than grabbing something off a shelf.
PRODUCTION & SHIPPING
Most orders are typically produced within 2–5 business days before shipping.
Once your order has shipped, delivery time depends on your location, the shipping method, and the carrier.
Please keep in mind:
Production and shipping are separate stages.
Shipping estimates are not guaranteed delivery dates.
Orders containing multiple items may arrive in separate packages.
Holidays, high order volumes, and carrier delays may affect delivery times.
You'll receive a shipping confirmation with tracking information when your order ships, where tracking is available.
SHIPPING COSTS
Shipping costs are calculated at checkout based on your order and delivery destination.
Any applicable shipping charges will be displayed before you complete your purchase.
INTERNATIONAL ORDERS
International shipping may be available depending on your location and the products ordered.
International customers may be responsible for customs duties, import taxes, and other fees imposed by their country. These charges are not included in our product prices or shipping fees unless explicitly stated at checkout.
International delivery times may vary due to customs processing and local carrier operations.
RETURNS & EXCHANGES
Because our products are made specifically for each order, we generally do not accept returns or exchanges for:
Ordering the wrong size
Changing your mind
Choosing the wrong color or product
Personal preferences after delivery
Please review product descriptions, sizing information, and your order details carefully before purchasing.
This policy does not limit any rights you may have under applicable consumer protection laws.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
We want you to receive exactly what you ordered.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order.
Visit our Contact Page and include:
Your order number
A brief description of the issue
Clear photographs of the affected item
We'll review the issue and, where appropriate, arrange a replacement or refund at no additional cost.
LOST PACKAGES
If your package hasn't arrived, start by checking the tracking information provided in your shipping confirmation.
If tracking indicates delivery but you haven't received your package, please check with household members, neighbors, or your local carrier.
If you believe your package was lost in transit, contact us through our Contact Page within 30 days of the estimated delivery date.
We'll investigate the issue and determine the appropriate next steps.
INCORRECT SHIPPING ADDRESSES
Please double-check your shipping address before completing your order.
If you notice an error, contact us immediately through our Contact Page.
We'll do our best to help, but address changes cannot be guaranteed once an order has entered production or shipping.
Additional shipping costs may apply if an order needs to be resent because of an incorrect or incomplete address.
ORDER CANCELLATIONS
Because production may begin shortly after an order is placed, cancellations are not guaranteed.
If you need to cancel an order, contact us as soon as possible through our Contact Page.
If production has already started, we may be unable to cancel the order.
REFUNDS
Approved refunds will generally be issued to the original payment method.
Processing times vary depending on your payment provider and financial institution.
Nothing in this policy excludes refunds or other remedies required by applicable law.
QUESTIONS?
Something wrong with your order? Need help with shipping? Just want to ask us something?
Head to our Contact Page and send us a message.
We'll take it from there.